Privacy Policy

Introduction

Reflectra ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

COPPA Compliance

Reflectra is fully compliant with the Children's Online Privacy Protection Act (COPPA). We do not knowingly collect personal information from children under 13 without verifiable parental consent.

• Users under 13 cannot create accounts without parental verification
• Users under 18 require parental account and verification
• Parents have full access to their child's data and can delete it at any time
• We never sell or share children's information with third parties

Information We Collect

Personal Information

• Name, email address, and account credentials
• Voice samples for voice cloning (stored securely and encrypted)
• Conversation transcripts and interactions
• Payment information (processed securely via Stripe)

Usage Data

• Device information and IP addresses
• Usage patterns and feature interactions
• Error logs and performance data

How We Use Your Information

• Provide and maintain our services
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments and questions
• Monitor and analyze usage patterns
• Detect and prevent fraud and abuse

Data Security

We implement industry-standard security measures to protect your data:

• Encryption at rest and in transit
• Secure authentication and access controls
• Regular security audits and updates
• Limited access to personal data on a need-to-know basis

Data Retention

We retain your data for as long as your account is active or as needed to provide services. For safety and legal compliance, some data (such as conversation transcripts for child accounts) may be retained longer as required by law.

Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your account and data
• Export your data
• Opt-out of marketing communications
• For parents: Full access to and control over your child's data

Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@reflectra.ai
Address: Reflectra, Inc.